Privacy Policy

1. Introduction

Fluently (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website [Your Website URL] and use our services (collectively, the “Service”). By accessing or using our Service, you agree to this Privacy Policy. If you do not agree, please do not use our Service.

2. Information We Collect

** Personal Information**

We may collect personal information that you provide directly to us when you:

• Register for an account
• Fill out forms
• Subscribe to our newsletter
• Use any interactive features of our Service
• Contact customer support

Types of personal information collected may include

• Name
• Email address
• Payment information
• Any other information you choose to provide

Automatically Collected Information

When you access or use our Service, we may automatically collect information about your device and usage, including:

• Log Information: IP address, browser type, access times, pages viewed, and referring URL.
• Device Information: Information about the device you use, including hardware model and operating system.
• Usage Data: Information about how you use our Service.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our Service to improve your experience. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of our Service.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments, questions, and requests
• Communicate about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and protect our rights

4. Legal Basis for Processing Personal Data (EU Users)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the information concerned and the context in which we collect it. We may process your personal information because:

• We need it to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and not overridden by your rights
• To comply with legal obligations

5. Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who need access to your information to perform services on our behalf.
• Business Transfers: In connection with a merger, sale of assets, financing, or acquisition of all or a portion of our business.
• Legal Requirements: If required by law or in response to valid requests by public authorities.

We do not sell or rent your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no Internet or email transmission is ever fully secure or error-free.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

8. Your Rights and Choices

Access and Correction

You may access, correct, or update your personal information at any time by logging into your account or contacting us directly.

** Opt-Out of Marketing Communications**

You may opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us.

** European Privacy Rights (EEA Users)**

If you are in the EEA, you have certain rights under data protection laws, including:

• The right to access, update, or delete your personal information
• The right to object to processing or restrict processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us at conact@fluently.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

If you are located in the EEA, we will ensure appropriate safeguards are in place to protect your personal information.

11. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of such third parties.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

Last Updated: November 2024